Job Description
Join our dynamic IT team as a Part-Time Help Desk Support Specialist in Raleigh, NC! We're seeking a tech-savvy professional to deliver exceptional user support and drive seamless technology experiences. This flexible role (20-25 hours/week) offers competitive pay, growth opportunities, and the chance to work with cutting-edge solutions in a collaborative environment.
What We Offer:
- Competitive hourly wage with performance bonuses
- Flexible scheduling options
- Comprehensive training and certification support
- Modern tech stack and collaborative workspace
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software/network issues efficiently
- Deploy and configure desktop/laptop systems and peripherals
- Document all incidents, resolutions, and assets in ITSM systems
- Train employees on IT best practices and security protocols
- Collaborate with senior IT on complex escalations
- Maintain high customer satisfaction scores (CSAT >90%)
Qualifications
- High school diploma + 2 years IT support experience OR relevant certification
- Proficiency in Windows/macOS, Active Directory, and cloud services
- Strong troubleshooting skills for hardware/software/network issues
- Exceptional communication and customer service abilities
- CompTIA A+/Network+ or equivalent certification preferred
- Experience with ITSM tools (ServiceNow, Jira Service Desk)
- Ability to work independently and prioritize tasks