Job Description
Join our elite IT team at Capital Tech Solutions and elevate your career in the heart of Washington, DC. We're seeking a Senior Help Desk Specialist to deliver exceptional technical support to high-profile clients in a dynamic, fast-paced environment. This premium role offers competitive compensation, comprehensive benefits, and opportunities for rapid career advancement.
As a key member of our support infrastructure, you'll troubleshoot complex systems, implement cutting-edge solutions, and drive continuous improvement of our IT service delivery. Our culture values innovation, collaboration, and professional growth, making this ideal for ambitious tech professionals ready to make an impact.
Responsibilities
- Provide Tier 3 technical support for enterprise hardware/software systems
- Diagnose and resolve complex network, security, and application issues
- Develop and maintain comprehensive documentation for troubleshooting procedures
- Collaborate with cross-functional teams on system upgrades and deployments
- Implement ITSM best practices and service level agreements
- Train junior staff on advanced support methodologies
- Conduct system audits and security vulnerability assessments
- Lead incident management during critical outages
Qualifications
- 5+ years of enterprise-level help desk experience
- Expert knowledge of Windows Server, Active Directory, and cloud platforms
- CompTIA Security+ and ITIL certification required
- Strong scripting skills (Python/PowerShell)
- Experience with ServiceNow or similar ITSM platforms
- Excellent written and verbal communication skills
- Ability to manage multiple priorities under pressure
- Bachelor's degree in IT or related field preferred