Job Description
Join our award-winning IT team as a Help Desk Support Specialist in sunny Fresno, CA! We're seeking a tech-savvy professional to deliver exceptional user support across our growing organization. As a key member of our Service Desk, you'll empower colleagues through cutting-edge solutions while advancing your career in a collaborative, growth-oriented environment. Enjoy competitive benefits, flexible work options, and opportunities for professional development. Apply today to become part of Fresno's premier tech employer!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues via phone, email, and remote tools
- Diagnose and resolve Windows/macOS OS, Active Directory, and cloud application problems
- Document all incidents, solutions, and hardware/software assets in ServiceNow
- Escalate complex issues to senior engineers with clear documentation
- Deploy and maintain software updates, security patches, and imaging solutions
- Train users on new technologies and best practices
- Monitor system health and proactively address performance bottlenecks
Qualifications
- 2+ years of IT help desk or desktop support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows 10/11, macOS, and Microsoft 365
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Excellent communication and problem-solving skills
- Ability to handle high-pressure situations with patience and professionalism
- Valid California driver's license for occasional on-site support