Job Description
Join OmahaTech Solutions' dynamic IT team and make an immediate impact! We're seeking passionate Help Desk Support Specialists to start tomorrow and deliver exceptional technical assistance to our growing client base. Enjoy competitive benefits, professional development opportunities, and a collaborative work environment in Omaha's thriving tech sector. Apply today and begin your IT career journey without delay!
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Diagnose and resolve user problems via ticketing system, phone, and email
- Install, configure, and maintain workstations and peripheral devices
- Create and maintain user documentation and technical knowledge base
- Collaborate with IT team on system upgrades and security protocols
- Monitor system performance and report potential vulnerabilities
- Train users on new technologies and best practices
Qualifications
- 1+ years of help desk or technical support experience
- Proficiency in Windows OS, Microsoft Office Suite, and Active Directory
- Strong troubleshooting skills with hardware/software issues
- Excellent written and verbal communication abilities
- CompTIA A+ or equivalent certification preferred
- Experience with service desk tools (e.g., Jira, ServiceNow)
- Ability to work flexible hours including occasional weekends
- Valid Nebraska driver's license required for on-site support