Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Oakland! We're seeking a tech-savvy problem-solver to deliver exceptional user experiences across our organization. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where your expertise makes a tangible impact. Apply today to grow your career in one of California's most vibrant tech hubs!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance for hardware/software issues
- Diagnose and resolve network connectivity, OS, and application problems across Windows/macOS environments
- Document all incidents, resolutions, and asset updates in ServiceNow with precision
- Deploy and configure desktop/laptop systems including peripherals and software installations
- Collaborate with Tier 3 engineers and vendors on complex escalations
- Develop and maintain knowledge base articles for common technical solutions
- Conduct periodic hardware/software audits and system health checks
Qualifications
- 2+ years of IT help desk experience in corporate environments
- CompTIA A+ or equivalent certification (or willingness to obtain within 90 days)
- Proficiency in Active Directory, Office 365, and cloud-based SaaS applications
- Strong diagnostic skills for hardware, network, and software troubleshooting
- Excellent written/verbal communication with empathy for end-users
- Experience with ticketing systems (ServiceNow preferred)
- Ability to prioritize tasks in high-pressure situations
- Bachelor's degree in IT or related field preferred