Job Description
Join Houston Tech Solutions as a Part-Time Help Desk Support Specialist and become the go-to technical expert for our dynamic team! We're seeking a customer-focused professional to deliver exceptional IT support across diverse hardware/software environments. This flexible 20-hour/week role offers competitive pay and the opportunity to sharpen your skills in a collaborative setting. If you thrive on solving problems and empowering users, apply today to join our innovative Houston-based tech community!
Responsibilities
- Provide remote and on-site technical support for employees via phone, email, and ticketing systems
- Diagnose and resolve hardware/software issues including OS, peripherals, and network connectivity
- Install, configure, and maintain desktop/laptop systems according to company standards
- Document all interactions, resolutions, and asset updates in ITSM platforms
- Collaborate with senior IT staff on complex system incidents and infrastructure projects
- Develop and maintain user documentation for common technical procedures
- Conduct new hire orientation for IT systems and security protocols
Qualifications
- High school diploma or equivalent; Associate's degree in IT or related field preferred
- 1+ years of experience in help desk or technical support role
- Proficient in Windows OS, Microsoft Office Suite, and basic networking concepts
- CompTIA A+ or equivalent certification required
- Exceptional communication skills with ability to translate technical concepts for non-technical users
- Experience with ITSM tools (ServiceNow, Jira, or Zendesk)
- Valid Texas driver's license for occasional on-site visits
- Ability to work flexible hours including occasional evenings/weekends for system maintenance