Job Description
Join our dynamic IT team at TechSolutions Inc. as a Part-Time Help Desk Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support in a fast-paced environment. This role offers flexible hours (20-25 hrs/week) and the opportunity to grow your career in information technology. If you're passionate about solving technical challenges and providing outstanding customer service, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and maintain desktop/laptop systems
- Document all interactions in ticketing systems (ServiceNow/Jira)
- Train users on company applications and security protocols
- Collaborate with IT teams on network and system improvements
- Manage asset inventory and software licensing compliance
Qualifications
- 1+ years of IT help desk or desktop support experience
- Proficiency in Windows OS and Microsoft 365 Suite
- Strong troubleshooting skills for network connectivity issues
- Excellent written/verbal communication abilities
- A+ or CompTIA Network+ certification preferred
- Ability to work independently and prioritize tasks
- Basic knowledge of Active Directory and VPN systems