Job Description
Join TechFlow Solutions as a Part-Time Help Desk Specialist in Irvine, CA! We're seeking a tech-savvy professional to deliver exceptional IT support to our dynamic team. Enjoy flexible hours while resolving technical issues, optimizing systems, and contributing to a culture of innovation. Perfect for students or professionals seeking work-life balance without sacrificing impact.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage service tickets in JIRA with SLA-driven prioritization
- Deploy and configure Windows/macOS systems with zero-touch deployment
- Document troubleshooting procedures in Confluence knowledge base
- Support Microsoft 365 and cloud infrastructure (Azure/O365)
- Collaborate with network team on VPN/access control solutions
- Train users on security best practices and new tools
Qualifications
- 2+ years IT help desk experience with Windows/macOS environments
- CompTIA A+ or equivalent certification required
- Proficiency in Service Desk platforms (e.g., Jira, ServiceNow)
- Strong scripting skills (PowerShell/Bash) for automation
- Experience with Active Directory and group policy management
- Excellent written/verbal communication skills
- Ability to work independently with minimal supervision
- Valid California driver's license for occasional on-site support