Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Columbus, OH! We're seeking a tech-savvy professional to deliver exceptional user support and drive digital transformation. Enjoy competitive compensation, comprehensive benefits, and a culture that values innovation and growth. If you're passionate about solving technical challenges and empowering users, apply today to become part of our award-winning organization.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage ticketing systems (ServiceNow/Jira) with SLA compliance
- Deploy and configure end-user devices (laptops, mobile, peripherals)
- Document knowledge base articles and SOPs
- Collaborate with network/infrastructure teams on complex escalations
- Train users on security protocols and best practices
- Monitor system performance and proactively address vulnerabilities
Qualifications
- 2+ years in Tier 2/3 technical support role
- CompTIA A+/Network+ or equivalent certification
- Expertise in Active Directory, Azure AD, and O365
- Strong scripting skills (PowerShell/Bash preferred)
- Experience with remote support tools (TeamViewer/AnyConnect)
- Excellent communication and conflict resolution abilities
- ITIL Foundation certification preferred
- BS in Computer Science or related field