Job Description
Join our dynamic IT team as a Part-Time Help Desk Specialist in Wichita! We're seeking a tech-savvy professional to deliver exceptional user support while working flexible hours. This role offers the perfect blend of hands-on troubleshooting and customer service excellence in a collaborative environment. If you're passionate about solving technical challenges and helping colleagues succeed, we encourage you to apply today!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage service tickets using Jira/ServiceNow with SLA compliance
- Install/configure Windows 10/11 and Microsoft 365 applications
- Document solutions in knowledge base for future reference
- Provide on-site support for office equipment (printers, scanners)
- Train users on security best practices and system updates
- Collaborate with network team on infrastructure escalations
Qualifications
- 1+ years of help desk or desktop support experience
- CompTIA A+ or Microsoft 365 certification preferred
- Proficient in Windows OS, Active Directory, and networking fundamentals
- Excellent written/verbal communication skills
- Ability to work independently with minimal supervision
- Strong problem-solving and customer service aptitude
- Flexibility to work evenings/weekends as needed