Job Description
We are seeking a dedicated Help Desk Support Specialist to join our dynamic IT team in the heart of Boston, MA. In this role, you will serve as the primary point of contact for internal employees, ensuring they have the technical resources they need to succeed.
Why Join Us?
- Sign-on Bonus: Receive a $2,500 sign-on bonus upon successful completion of your probation period.
- Modern Environment: Work with cutting-edge technology and a collaborative team culture.
- Growth Opportunities: Clear pathways for career advancement within the IT department.
If you have a passion for troubleshooting and a knack for helping others, we want to hear from you.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person to a diverse user base.
- Troubleshoot and resolve hardware, software, and network connectivity issues in a timely manner.
- Manage and prioritize all IT service requests and incidents using our ticketing system (e.g., Zendesk).
- Assist with the onboarding process, including setting up workstations and configuring user accounts.
- Maintain accurate records of all support interactions and inventory levels.
- Collaborate with senior IT staff to escalate complex issues and implement permanent solutions.
- Conduct regular maintenance checks on printers, servers, and end-user devices.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science or IT preferred.
- Minimum of 1-2 years of experience in a Help Desk or IT Support role.
- Strong knowledge of Windows 10/11, Microsoft Office Suite, and troubleshooting methodologies.
- Familiarity with Active Directory and basic networking concepts (TCP/IP, DNS).
- Excellent problem-solving skills and the ability to explain technical concepts to non-technical users.
- Strong customer service orientation with a proactive and professional attitude.