Job Description
Join our award-winning IT team in Colorado Springs and launch your career with a $5,000 sign-on bonus! As a Help Desk Support Specialist, you'll be the first point of contact for resolving technical issues across our dynamic organization. We're seeking a tech-savvy professional with exceptional problem-solving skills to deliver outstanding user experiences. Enjoy competitive benefits, professional development opportunities, and a collaborative culture that values innovation and growth.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity, system performance, and security concerns
- Document tickets accurately using ServiceNow and maintain knowledge base articles
- Deploy and configure desktop/laptop systems with standardized software stacks
- Collaborate with network and security teams on complex incident resolution
- Conduct user training sessions on new IT systems and security protocols
Qualifications
- 2+ years of enterprise-level help desk or desktop support experience
- CompTIA A+ or Microsoft 365 Certified: Modern Desktop Administrator
- Proficiency in Windows 10/11, Active Directory, and Microsoft 365
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Exceptional troubleshooting skills with hardware/software diagnostics
- Experience with ticketing systems (ServiceNow, Jira preferred)
- Excellent communication skills with ability to translate technical concepts