Job Description
Join our dynamic IT team as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals ready for immediate placement in a hands-on training program designed to develop your technical expertise. You'll work alongside seasoned professionals in a fast-paced environment, gaining real-world experience in enterprise-level IT operations. This is your opportunity to build a solid foundation in IT support while contributing to cutting-edge projects at one of Silicon Valley's leading tech firms.
Responsibilities
- Diagnose and resolve hardware/software issues for employees
- Assist with network configuration and security protocols
- Install, configure, and maintain computer systems
- Document IT procedures and create knowledge base articles
- Provide tier-1 support via phone, email, and in-person
- Collaborate with senior IT staff on system upgrades
- Participate in cross-departmental tech initiatives
Qualifications
- High school diploma or equivalent (AAS/CS degree preferred)
- Basic understanding of Windows/macOS/Linux systems
- Strong problem-solving and analytical abilities
- Excellent communication and customer service skills
- Ability to lift 20 lbs for equipment handling
- Valid driver's license (for occasional site visits)
- CompTIA A+ certification (or willingness to obtain)
- Previous internship/volunteer IT experience a plus