Job Description
Join our dynamic IT team as a Part-Time Help Desk Specialist at Pacific Tech Solutions! We're seeking a tech-savvy professional to provide exceptional user support in Honolulu's vibrant business district. This role offers flexible hours (20-25 hrs/week) while allowing you to solve real-world tech challenges in a collaborative environment. If you're passionate about troubleshooting and helping others thrive in their digital workspace, we want to meet you!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document support tickets using ServiceNow ticketing system
- Train end-users on Microsoft 365 and security best practices
- Collaborate with network team on connectivity and security incidents
- Assist with onboarding new employees and device setups
- Maintain accurate inventory of IT assets and software licenses
Qualifications
- 1+ years of help desk or technical support experience
- Proficiency in Windows OS, macOS, and mobile platforms
- Strong knowledge of TCP/IP networking fundamentals
- CompTIA A+ or equivalent certification preferred
- Excellent written/verbal communication skills
- Ability to prioritize tasks in fast-paced environments
- Familiarity with ServiceNow or similar ticketing systems
- Valid Hawaii driver's license (for occasional equipment transport)