Job Description
Join our dynamic team as an IT Support Trainee and kickstart your career in technology with flexible hours designed to accommodate your lifestyle. We provide comprehensive training programs to transform passionate individuals into skilled IT professionals. At TechSolutions Inc., we foster innovation, collaboration, and continuous learning in a supportive environment. Enjoy hybrid work options, mentorship from industry experts, and clear pathways to career advancement. Apply today and become part of Oakland's thriving tech ecosystem!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Document incidents, resolutions, and asset management in ITSM systems
- Assist with system installations, configurations, and upgrades
- Collaborate with senior engineers on complex troubleshooting tasks
- Conduct user training on IT systems and security protocols
- Monitor system performance and report anomalies
- Participate in IT infrastructure improvement projects
Qualifications
- High school diploma or equivalent; pursuing relevant technical certification (CompTIA A+, Google IT Support) preferred
- Basic understanding of operating systems (Windows, macOS, Linux)
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Ability to work independently with minimal supervision
- Flexibility to work evenings/weekends as needed
- Valid driver's license and reliable transportation