Job Description
Join our dynamic team as an immediate Hire Help Desk Support Specialist in Boston, MA! TechSolutions Inc. is seeking a tech-savvy professional to deliver exceptional customer support and resolve technical issues efficiently. This role offers a unique opportunity to start immediately and make an immediate impact in a fast-paced IT environment.
We offer competitive compensation, comprehensive benefits, and a collaborative workplace culture focused on growth and innovation. If you're ready to launch your career in IT support, apply today!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Diagnose and resolve user problems via phone, email, and remote access
- Document incidents, resolutions, and assets in IT service management systems
- Collaborate with senior IT staff on complex escalations
- Deploy and configure end-user equipment (laptops, peripherals)
- Conduct user training on IT systems and security protocols
- Maintain knowledge base articles and troubleshooting guides
Qualifications
- 1+ years of help desk or technical support experience
- Proficiency in Windows OS, Microsoft Office Suite, and networking basics
- Strong troubleshooting and diagnostic skills
- Excellent written and verbal communication abilities
- ITIL or CompTIA A+ certification preferred
- Ability to work flexible shifts including occasional weekends
- Customer-focused mindset with patience and empathy
- Experience with ServiceNow or similar ticketing systems