Job Description
Join CapitalTech Solutions as a Part-Time Help Desk Specialist in the heart of Washington, DC! We're seeking a tech-savvy professional to deliver exceptional IT support to our dynamic team. This flexible role (20-25 hours/week) offers competitive compensation and the opportunity to work with cutting-edge technology in a collaborative environment.
Our ideal candidate thrives in fast-paced settings and possesses a passion for resolving technical challenges. Enjoy hybrid work options, professional development opportunities, and the chance to make a tangible impact in our nation's capital.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Diagnose and resolve user problems via phone, email, and remote support tools
- Manage service ticket queues and document all interactions in ITSM systems
- Deploy and configure laptops, peripherals, and mobile devices
- Assist with cybersecurity protocols and access management
- Conduct training sessions on new software and security practices
- Collaborate with IT team on system updates and maintenance
Qualifications
- 1+ years of hands-on IT help desk support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency with Windows/macOS and Microsoft 365
- Strong diagnostic and troubleshooting skills
- Excellent written and verbal communication abilities
- Customer-focused mindset with patience and empathy
- Ability to work independently and manage multiple priorities
- Valid driver's license for occasional equipment pickups