Job Description
Ready to launch your IT career? TechSolutions Inc. is seeking passionate individuals for our Help Desk Support Specialist position with comprehensive paid training in Fort Worth, TX. No prior experience required!
Join our award-winning team and gain industry certifications while earning a competitive salary. We provide hands-on training in networking, security, and customer service excellence. Enjoy modern benefits including health insurance, 401k matching, and clear career advancement paths.
What We Offer:
- 8-week paid technical training program ($2,000 training stipend)
- Industry-recognized certifications (CompTIA A+, Google IT Support)
- Mentorship from senior engineers
- Flexible hybrid work schedule
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote access
- Diagnose and resolve hardware, software, and network issues
- Document all interactions in ServiceNow ticketing system
- Onboard new users and deploy IT equipment
- Collaborate with security team on incident response
- Maintain 95%+ customer satisfaction scores
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic computer literacy and troubleshooting aptitude
- Strong problem-solving and communication skills
- Ability to lift 30 lbs for equipment handling
- Customer service mindset with patience and empathy
- Willingness to obtain required certifications
- Must pass background check and drug screening