Job Description
Join our dynamic team at Alaska Tech Solutions as a Help Desk Support Specialist and receive a $5,000 sign-on bonus! We're seeking a customer-focused professional to deliver exceptional technical support to our growing client base in Anchorage. This role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a collaborative environment.
Why Join Us?
• $5,000 sign-on bonus
• Health, dental, and vision insurance
• 401(k) with company match
• Professional development stipend
• Flexible work arrangements
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues including Windows/macOS, networking, and cloud applications
- Document all interactions using ServiceNow ticketing system
- Collaborate with senior engineers on complex escalations
- Conduct user training on new technologies and security protocols
- Maintain inventory of IT assets and peripherals
- Contribute to knowledge base articles and SOP development
Qualifications
- 2+ years of help desk or desktop support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows 10/11, macOS, and Microsoft 365
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent customer service and communication skills
- Ability to prioritize tasks in fast-paced environments
- Experience with ticketing systems (ServiceNow preferred)
- Valid Alaska driver's license for occasional on-site support