Job Description
Are you looking to launch a successful career in Information Technology? TechNova Solutions is currently hiring a Help Desk Support Specialist in Santa Ana, CA. We are proud to offer a unique opportunity for candidates with no prior experience required—we provide full training and mentorship to help you succeed.
In this role, you will be the first point of contact for our internal employees, resolving technical issues and ensuring our team has the tools they need to work efficiently. We value curiosity and a willingness to learn over years of tenure.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person.
- Troubleshoot and resolve hardware and software issues, including printers, laptops, and operating systems.
- Assist with the setup and configuration of new workstations and peripherals.
- Log and track all support requests in our internal ticketing system (e.g., ServiceNow, Zendesk).
- Communicate complex technical solutions to non-technical users in a clear and friendly manner.
- Collaborate with the IT team to identify trends in common technical issues.
Qualifications
- High school diploma or GED (Associate’s degree in Computer Science or IT is a plus but not mandatory).
- Familiarity with Microsoft Windows operating systems and basic computer hardware components.
- Strong customer service skills and a patient, problem-solving attitude.
- Excellent written and verbal communication abilities.
- Ability to work in a fast-paced environment and adapt to new technologies quickly.