Job Description
Join our dynamic IT team in Honolulu and kickstart your tech career with weekly pay! Pacific Tech Solutions is seeking motivated IT Support Trainees to provide exceptional technical assistance to our clients. Enjoy hands-on training, mentorship from industry experts, and rapid career progression in Hawaii's growing tech hub. This role offers competitive compensation with weekly paycheck convenience, comprehensive benefits, and opportunities to specialize in cybersecurity or cloud infrastructure. Apply today to transform your passion for technology into a rewarding career!
Responsibilities
- Diagnose and resolve hardware/software issues via remote support and on-site assistance
- Install, configure, and maintain desktop/laptop systems and peripheral devices
- Manage user accounts, permissions, and access controls across enterprise systems
- Document technical procedures and create knowledge base articles for team reference
- Collaborate with senior engineers on network security protocols and system updates
- Provide Tier 1 customer support with clear communication and problem-solving
- Participate in weekly training sessions covering emerging technologies
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Network+) preferred
- Basic understanding of Windows/macOS operating systems and networking fundamentals
- Strong troubleshooting skills with hardware and software issues
- Excellent written and verbal communication abilities
- Ability to work independently and in fast-paced team environments
- Valid Hawaii driver's license for occasional on-site client visits
- Passion for continuous learning and technology adaptation
- Experience with helpdesk ticketing systems (ServiceNow, Zendesk) a plus