Job Description
Ready to jumpstart your tech career? Join TechSolutions Miami as an IT Support Trainee and enjoy weekly pay while building foundational skills in a dynamic environment. We’re seeking motivated individuals passionate about technology who want hands-on experience with enterprise systems, network troubleshooting, and customer service. No prior experience required – just drive and a willingness to learn. Our 6-month paid training program includes mentorship from senior engineers, certification prep, and direct hire potential upon completion.
Why Apply? • Competitive weekly pay (no more waiting for month-end!) • Comprehensive training in Windows, macOS, and cloud platforms • Career path to IT Specialist/Engineer roles • Collaborative culture in Miami’s tech hub • Full benefits package including health insurance and 401(k).
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote access
- Assist with network setup, configuration, and basic troubleshooting
- Document incidents, resolutions, and asset inventory in ITSM systems
- Collaborate with senior technicians on complex system outages
- Participate in cybersecurity awareness training and best practices
- Support office technology setups including printers, AV equipment, and mobile devices
- Contribute to knowledge base articles for internal teams
Qualifications
- High school diploma or GED required; Associate’s degree in IT preferred
- Basic understanding of computer hardware/software concepts
- Strong problem-solving and communication skills
- Ability to lift 30 lbs and work in standing/walking environments
- Valid driver’s license (for occasional off-site support)
- CompTIA A+ or Network+ certification a plus (training provided)
- Proficiency in English and Spanish highly valued
- Must pass background check and drug screening