Job Description
Join TechFlow Solutions as a Help Desk Support Specialist and enjoy the convenience of weekly pay! We're seeking a tech-savvy professional to deliver exceptional customer service while resolving hardware/software issues for our growing client base. This role offers competitive compensation, comprehensive benefits, and a dynamic team environment where your expertise will make an immediate impact.
Responsibilities
- Diagnose and resolve technical issues via phone, email, and remote support
- Install, configure, and maintain desktop/laptop systems
- Manage user accounts and permissions in Active Directory
- Document tickets using ServiceNow with detailed resolution steps
- Collaborate with network engineers on complex infrastructure problems
- Train users on software applications and security protocols
- Maintain inventory of IT assets and peripherals
Qualifications
- 2+ years of help desk or desktop support experience
- CompTIA A+ or Network+ certification required
- Proficiency in Windows OS and Microsoft 365
- Strong knowledge of networking fundamentals (TCP/IP, DNS)
- Excellent written and verbal communication skills
- Experience with ticketing systems (ServiceNow/Jira preferred)
- Ability to work flexible hours including occasional weekends