Job Description
Launch Your IT Career Today!
Are you looking to break into the tech industry? Apex Tech Solutions is currently hiring an IT Support Trainee to join our Tucson team. We are looking for eager individuals who want to learn, grow, and start their professional journey with us immediately.
In this role, you will undergo a structured training program to master the fundamentals of IT infrastructure, help desk support, and network troubleshooting. If you have a passion for technology and a drive to succeed, we want to hear from you.
Why Join Us?
- Start Immediately: No waiting period—start your career tomorrow.
- Paid Training: We invest in your growth with comprehensive on-the-job training.
- Career Path: Clear progression from Trainee to Junior Support Specialist and beyond.
Responsibilities
- Provide first-level technical support to employees via phone, email, and in-person.
- Assist in troubleshooting hardware, software, and peripheral issues (printers, monitors, etc.).
- Perform basic network connectivity diagnostics and configuration.
- Maintain and update the inventory of IT equipment and software licenses.
- Document all support tickets and resolutions accurately in our ticketing system.
- Collaborate with senior IT staff to learn advanced troubleshooting techniques.
- Support the deployment of new workstations and software updates.
Qualifications
- High School Diploma or GED is required.
- Basic knowledge of Microsoft Windows and Office Suite.
- Strong customer service skills with the ability to explain technical issues to non-technical users.
- Willingness to obtain industry-recognized IT certifications during employment.
- Reliable transportation to the office in Downtown Tucson.
- Aptitude for learning new technologies quickly and working in a fast-paced environment.