Job Description
Launch your IT career with TechForward Solutions! We're seeking motivated IT Support Trainees to join our dynamic team in sunny San Diego. This accelerated program combines hands-on training with real-world experience, preparing you for a full-time role in just 90 days. Enjoy a collaborative environment, mentorship from industry experts, and exposure to cutting-edge technologies. Start tomorrow – no experience required, just passion for technology and customer service!
As a trainee, you'll gain invaluable skills in system administration, network troubleshooting, and cybersecurity while supporting enterprise clients. Our comprehensive onboarding includes paid training, certifications, and growth opportunities into specialized IT tracks. Join us in transforming businesses through technology – your future starts today!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1 customer support via phone, chat, and ticketing systems
- Deploy and configure workstations, printers, and network equipment
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on complex infrastructure projects
- Monitor system health and perform preventive maintenance
- Participate in cybersecurity awareness training drills
- Support cloud migration initiatives for enterprise clients
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of computer hardware and software concepts
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to learn new technologies quickly
- Customer service mindset with patience and empathy
- Valid driver's license (for occasional client site visits)
- Must pass background check and drug screening