Job Description
Launch your IT career tomorrow with our accelerated trainee program in Irvine, CA! Join TechCorp Solutions—a leading tech innovator—and gain hands-on experience in enterprise-level IT support. This immersive 6-month program combines mentorship, certification prep, and real-world troubleshooting to fast-track your expertise. Work alongside senior engineers while mastering cutting-edge infrastructure in a collaborative, growth-focused environment. Immediate start available for motivated candidates ready to transform their passion for technology into professional excellence.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1 support for 500+ employees via ticketing systems and remote assistance
- Deploy and configure workstations, peripherals, and network equipment
- Document SOPs and knowledge base articles for recurring technical challenges
- Assist in network monitoring, security patching, and system backups
- Collaborate with cross-functional teams on IT infrastructure projects
- Participate in weekly training sessions covering cloud services and cybersecurity
Qualifications
- High school diploma/GED required; A+ or CompTIA Network+ preferred
- Basic proficiency in Windows OS, Active Directory, and network fundamentals
- Customer service mindset with strong problem-solving aptitude
- Ability to lift 30 lbs and work in a dynamic office environment
- Valid California driver's license (occasional site visits required)
- Experience with ticketing systems (ServiceNow/Jira) a plus
- Must pass background check and pre-employment drug screening
- Authorization to work in the U.S. without sponsorship