Job Description
Launch your IT career in the heart of Silicon Valley! TechSolutions Inc. is seeking motivated IT Support Trainees to join our dynamic team in San Jose. Enjoy a competitive salary, comprehensive benefits, and a $2,500 sign-on bonus when you join. This 6-month accelerated program combines hands-on training with real-world experience, preparing you for a permanent role as a Tier 2 IT Specialist. Work with cutting-edge technology while supporting Fortune 500 clients in a collaborative, growth-oriented environment.
Responsibilities
- Provide first-level technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and troubleshoot desktops, laptops, printers, and network devices
- Document ticket resolutions in ServiceNow and maintain accurate knowledge base entries
- Collaborate with senior engineers on complex system outages and infrastructure projects
- Participate in daily team huddles and bi-weekly training workshops
- Adhere to ITIL best practices for incident, change, and asset management
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems and Active Directory
- Customer service mindset with strong problem-solving abilities
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Valid driver's license and reliable transportation
- Ability to lift 30 lbs for equipment handling
- US citizenship or permanent residency required