Job Description
Join our dynamic IT team at TechSolutions Inc. and become the go-to expert for resolving technical challenges! We're seeking a passionate Help Desk Support Specialist to deliver exceptional service to our Boston-based clients. In this critical role, you'll diagnose hardware/software issues, implement solutions, and maintain our digital infrastructure. Enjoy a collaborative environment with cutting-edge technology and opportunities for professional growth. If you thrive in fast-paced settings and love solving puzzles, apply today!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware, software, and network connectivity issues
- Manage service tickets using ITSM tools (e.g., ServiceNow, Jira)
- Document incidents, resolutions, and knowledge base articles
- Install and configure workstations, peripherals, and software
- Collaborate with senior engineers on complex escalations
- Conduct user training on security best practices
- Monitor system health and proactively address vulnerabilities
Qualifications
- 2+ years of experience in help desk or technical support roles
- CompTIA A+ or equivalent certification required
- Proficiency in Windows OS, Microsoft 365, and Active Directory
- Strong troubleshooting skills for hardware, software, and network issues
- Excellent written/verbal communication abilities
- Experience with remote support tools (e.g., TeamViewer, SCCM)
- Ability to work flexible hours including occasional on-call duties
- Bachelor's degree in IT or related field preferred