Job Description
Are you looking to launch a successful career in Information Technology? Apex Tech Solutions is currently seeking a motivated and detail-oriented IT Support Trainee to join our dynamic team in Mesa, AZ. We are committed to professional development and are proud to offer a competitive $5,000 Sign-On Bonus for qualified candidates ready to make an impact.
As an IT Support Trainee, you will immerse yourself in a fast-paced environment where you will gain hands-on experience with enterprise hardware, software, and networking infrastructure. Our comprehensive training program ensures you build a solid foundation for a long-term career in IT.
What You Will Do:
Our ideal candidate is eager to learn and possesses a strong technical aptitude. You will work closely with senior IT staff to resolve technical issues and support our growing client base.
Responsibilities
- Provide first-level technical support to employees via phone, email, and in-person assistance.
- Troubleshoot and resolve hardware and software issues, including printers, laptops, and operating systems.
- Assist in the provisioning and configuration of new user workstations and mobile devices.
- Monitor and maintain the inventory of IT assets and office equipment.
- Document all support tickets and technical resolutions in our ticketing system (ServiceNow/Jira).
- Participate in system maintenance windows and software patching procedures.
- Collaborate with the network team to diagnose and resolve connectivity issues.
Qualifications
- Associate degree in Computer Science, Information Technology, or a related technical field (or equivalent military experience).
- Basic understanding of Microsoft Windows and macOS operating systems.
- Familiarity with network concepts such as IP addressing, DNS, and basic router configuration.
- Strong customer service skills with the ability to communicate complex technical concepts to non-technical users.
- Excellent problem-solving abilities and a proactive approach to troubleshooting.
- Must be authorized to work in the United States.
- Must possess a valid driver's license and reliable transportation for on-site support.