Job Description
Launch your IT career with our comprehensive IT Support Trainee program in Mesa, AZ! We're offering a $2,500 sign-on bonus for qualified candidates eager to grow in the technology field. This hands-on training position combines classroom instruction with real-world experience, preparing you for a full-time role as an IT Support Specialist.
Our 6-month mentorship program covers desktop support, network troubleshooting, cybersecurity basics, and customer service excellence. You'll work alongside certified professionals in a dynamic environment while earning competitive pay and benefits. Join a company that invests in talent and offers clear career progression paths.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Document incident tickets and resolutions using ITSM tools
- Assist with system installations, configurations, and upgrades
- Collaborate with senior technicians on complex troubleshooting
- Conduct user training on IT systems and security protocols
- Monitor system performance and report anomalies
- Participate in IT infrastructure maintenance projects
Qualifications
- High school diploma or equivalent (Associate's degree preferred)
- Basic knowledge of Windows/Linux operating systems
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Ability to lift 25 lbs and work in a server environment
- Valid driver's license and reliable transportation
- Pass background check and drug screening