Job Description
Join our award-winning IT team as a Help Desk Support Specialist in Baltimore! We provide all necessary equipment including laptops, headsets, and peripherals. Enjoy a hybrid work model with state-of-the-art tools while supporting our clients' technical needs. This role offers growth opportunities, competitive benefits, and a collaborative environment where your expertise makes a real impact.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote desktop
- Diagnose and resolve hardware/software issues for enterprise clients
- Document all tickets in ServiceNow with detailed resolution steps
- Deploy and configure new equipment including laptops and peripherals
- Collaborate with network and security teams on complex incidents
- Train end-users on software applications and security protocols
- Monitor system health and proactively address potential issues
Qualifications
- 2+ years of help desk or technical support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows OS, Active Directory, and Office 365
- Experience with ticketing systems (ServiceNow/Jira preferred)
- Strong troubleshooting skills for hardware/network issues
- Excellent communication and customer service abilities
- Ability to work independently and in a team environment
- Valid driver's license for occasional on-site support