Job Description
Join our dynamic IT team as a Help Desk Support Specialist in sunny San Antonio! We're seeking a customer-focused professional to deliver exceptional technical support to our growing enterprise. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment where your problem-solving skills shine. Apply today to launch your career in tech support with a company that invests in its people.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage ticketing systems with SLA adherence and documentation standards
- Provide on-site support for network printers, workstations, and mobile devices
- Train users on cybersecurity best practices and software applications
- Collaborate with network engineers on infrastructure improvements
- Conduct quarterly hardware audits and inventory management
Qualifications
- 3+ years of IT help desk experience in Windows/macOS environments
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, Office 365, and remote access tools
- Strong troubleshooting skills with network printers and peripherals
- Exceptional written/verbal communication in English/Spanish
- Experience with ServiceNow or Jira ticketing systems
- Valid Texas driver's license for occasional off-site visits