Job Description
Launch your IT career in Seattle's thriving tech scene with NexusTech Solutions! We're seeking motivated IT Support Trainees to join our dynamic team. This full-time role includes a $5,000 sign-on bonus and comprehensive training program to transform you into a skilled IT professional. Work with cutting-edge technology while providing critical support to enterprise clients in a collaborative, growth-oriented environment.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS systems
- Provide Tier 1 support via phone, email, and remote assistance
- Document incidents using ITSM tools (ServiceNow/Jira)
- Assist in network administration tasks (routers, switches, VPNs)
- Deploy and configure end-user devices (laptops, mobile, peripherals)
- Collaborate with senior engineers on complex technical escalations
- Participate in after-hours on-call rotation (1:4 schedule)
Qualifications
- CompTIA A+ or Network+ certification (or equivalent experience)
- Basic knowledge of Active Directory, DNS, and DHCP
- Familiarity with cloud platforms (AWS/Azure/GCP)
- Strong customer service and communication skills
- Ability to troubleshoot under pressure with minimal supervision
- Valid driver's license and reliable transportation
- High school diploma or equivalent; relevant degree preferred