Job Description
Join our dynamic team as an IT Support Trainee and kickstart your career in technology! TechVision Solutions is urgently seeking motivated individuals in Santa Ana, CA to provide essential technical support to our clients. This hands-on training program offers mentorship from industry experts and a clear path to becoming a certified IT professional. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment where your growth is our priority. Apply today and transform your passion for technology into a rewarding career!
Responsibilities
- Diagnose and resolve hardware/software issues across diverse systems
- Provide Tier 1 customer support via phone, email, and remote assistance
- Assist with network setup, security protocols, and system maintenance
- Document technical procedures and create knowledge base articles
- Collaborate with senior technicians to troubleshoot complex problems
- Support end-users during system migrations and software upgrades
- Adhere to ITIL best practices for incident management
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- CompTIA A+ certification or equivalent experience a plus
- Valid driver's license for occasional on-site support
- Must pass background check and pre-employment screening