Job Description
Join our award-winning IT team as a Support Trainee and kickstart your career in technology! At CincyTech Solutions, we're committed to nurturing talent through our comprehensive 6-month paid training program. You'll gain hands-on experience in enterprise-level systems while working alongside senior engineers in our modern Cincinnati headquarters. This direct-hire opportunity includes mentorship, certification prep, and a clear path to advancement.
We pride ourselves on fostering a collaborative culture where curiosity is encouraged. Our trainees rotate through hardware/software support, network administration, and cybersecurity fundamentals. If you're passionate about technology and eager to grow, this is your chance to build a future-proof career in one of America's fastest-growing tech hubs.
Responsibilities
- Diagnose and resolve hardware/software issues for corporate clients
- Deploy and configure desktop/laptop systems using imaging tools
- Manage helpdesk tickets and document resolutions in ITSM systems
- Assist with network monitoring and basic infrastructure maintenance
- Participate in security awareness training and protocol enforcement
- Shadow senior engineers on complex technical projects
- Create user documentation and troubleshooting guides
Qualifications
- High school diploma or equivalent (college degree preferred)
- CompTIA A+ certification or willingness to obtain within 6 months
- Basic knowledge of Windows OS and networking concepts
- Strong problem-solving and analytical skills
- Excellent verbal/written communication abilities
- Ability to lift 30 lbs and work in varied office environments
- Valid driver's license for occasional client site visits
- Experience with helpdesk software (ServiceNow, Zendesk) a plus