Job Description
Are you a tech enthusiast ready to launch a career in Information Technology? Apex Digital Systems is seeking a dedicated IT Support Trainee to join our dynamic team in Plano, TX. As a Trainee, you will work under the guidance of senior technicians to resolve technical issues, manage hardware, and provide exceptional support to our employees. This is an immediate hire opportunity for someone eager to learn and grow in a fast-paced corporate environment.
Why Join Us?
- Immediate Start: Don't wait months for a start date. Begin your career now.
- Career Growth: Structured training program leading to full-time IT Specialist roles.
- Competitive Pay: Earn a competitive salary while you learn.
- Modern Equipment: Work with the latest hardware and software.
Responsibilities
- Troubleshoot and Resolve: Diagnose and repair hardware and software issues for internal employees, ensuring minimal downtime.
- Help Desk Support: Provide tier 1 and tier 2 support via phone, email, and in-person for network connectivity, printer malfunctions, and application errors.
- System Maintenance: Assist in the deployment of new workstations, the installation of OS updates, and the maintenance of server racks.
- User Training: Educate staff on best practices for cybersecurity, password management, and software utilization.
- Inventory Management: Maintain accurate records of IT assets, hardware inventory, and software licenses.
- Network Support: Monitor network performance and assist in troubleshooting local area network (LAN) connectivity issues.
Qualifications
- Education: High school diploma or GED required; Associate’s degree in IT, Computer Science, or related field preferred.
- Basic Knowledge: Familiarity with Windows and macOS operating systems, basic networking concepts (IP addresses, DNS), and troubleshooting methodologies.
- Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Problem Solving: Strong analytical skills and a logical approach to diagnosing complex technical problems.
- Customer Service: A patient and professional demeanor when assisting end-users with inquiries.
- Flexibility: Willingness to work occasional evenings or weekends to support system maintenance windows.