Job Description
Join our dynamic team as an IT Support Trainee in Atlanta and jumpstart your career in technology! We're seeking motivated individuals with a passion for problem-solving to provide exceptional technical support to our clients. This is an immediate hire opportunity with comprehensive training and growth potential. If you're eager to learn and thrive in a fast-paced environment, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues for end-users
- Install, configure, and maintain computer systems and networks
- Provide remote and on-site technical assistance
- Document technical issues and solutions in ticketing systems
- Collaborate with senior technicians to escalate complex problems
- Assist in maintaining security protocols and best practices
Qualifications
- High school diploma or equivalent (A+/Network+ preferred)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong troubleshooting and analytical skills
- Excellent communication and customer service abilities
- Ability to work independently and in a team
- Valid driver's license for on-site support