Job Description
Join TechFlow Solutions, a leading IT service provider transforming businesses in San Antonio! We're seeking a passionate Part-Time Help Desk Support Specialist to deliver exceptional technical assistance to our diverse client base. This flexible role offers the perfect opportunity to grow your IT career while maintaining work-life balance. Enjoy competitive pay, modern training programs, and a collaborative environment where your problem-solving skills shine. Apply today and become part of our mission to empower organizations through cutting-edge technology solutions!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote desktop for hardware/software issues
- Diagnose and resolve network connectivity problems, printer malfunctions, and OS/application errors
- Manage service tickets using Zendesk with SLA adherence and documentation best practices
- Deploy and configure new workstations, peripherals, and cloud-based solutions (Office 365)
- Train end-users on cybersecurity protocols and data protection procedures
- Collaborate with senior engineers on complex system outages and infrastructure projects
- Generate monthly performance reports and improvement recommendations
Qualifications
- 1+ years of help desk or technical support experience in Windows/macOS environments
- CompTIA A+ or similar certification strongly preferred
- Proficiency in Active Directory, VPN configurations, and cloud platforms (AWS/Azure)
- Exceptional troubleshooting skills with ability to analyze problems logically
- Strong written/verbal communication and customer service aptitude
- Experience with ticketing systems (Zendesk, ServiceNow) and remote support tools
- Ability to work independently with minimal supervision during off-hours
- Valid driver's license and reliable transportation for occasional on-site visits