Job Description
Are you ready to launch a high-growth career in Information Technology? Alaska Digital Solutions is looking for ambitious individuals to join our exclusive Paid Training Program in Anchorage, AK. This is a unique opportunity to break into the tech industry without the burden of prior experience.
As an IT Support Trainee, you will receive comprehensive mentorship, hands-on training, and the tools you need to succeed. We are committed to hiring for potential and attitude, providing a clear roadmap to a lucrative career in IT support.
Why Join Us?
- Paid Training: Earn a competitive salary while you learn the ropes.
- Career Growth: Fast-track into a full-time IT Support Specialist role upon completion of the program.
- Modern Environment: Work with cutting-edge technology and a supportive team.
Apply today and start your journey towards a stable, well-paid future in IT.
Responsibilities
- Provide Tier 1 technical support to internal employees via phone, email, and remote desktop.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Assist in the setup, configuration, and maintenance of workstations, printers, and mobile devices.
- Document technical issues and resolutions in the Help Desk ticketing system.
- Collaborate with senior IT staff to learn best practices in system administration and cybersecurity.
- Participate in regular training sessions and knowledge-sharing workshops.
Qualifications
- Education: High school diploma or GED required; Associate’s degree in IT or Computer Science is a plus but not mandatory.
- Experience: No prior IT experience required. We train you!
- Technical Skills: Basic familiarity with Windows operating systems and the internet is preferred.
- Soft Skills: Strong problem-solving abilities and a logical approach to troubleshooting.
- Communication: Excellent verbal and written communication skills with a customer-service mindset.
- Availability: Must be able to work full-time, Monday through Friday.