Job Description
Join our award-winning IT team in Anchorage! We're urgently seeking a Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. This is your opportunity to launch your career in a dynamic environment with competitive benefits and professional growth paths. Apply today and become part of Alaska's premier tech support force!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Diagnose and resolve user problems via phone, email, and remote access
- Document tickets accurately in ITSM systems (ServiceNow preferred)
- Escalate complex issues to senior engineers with detailed documentation
- Deploy and configure workstations, peripherals, and software installations
- Conduct user training on company systems and security protocols
- Collaborate with cross-functional teams on system improvements
Qualifications
- 2+ years of experience in IT help desk or technical support roles
- Proficiency with Windows OS, Microsoft 365, and Active Directory
- Strong troubleshooting skills for hardware, software, and connectivity issues
- Excellent communication and customer service abilities
- CompTIA A+ or similar certification preferred
- Experience with ITIL/ITSM methodologies
- Ability to work flexible shifts including occasional on-call duties