Job Description
Join our dynamic IT team as a Trainee and launch your career in technology! We're urgently seeking motivated individuals in Oakland to provide essential technical support across our organization. This hands-on role offers comprehensive training in network administration, system troubleshooting, and customer service excellence. Work alongside industry experts while developing skills in cybersecurity protocols, cloud technologies, and hardware diagnostics. Our collaborative environment fosters growth through mentorship programs and certification opportunities. If you're passionate about technology and eager to learn, apply today to become a vital part of our innovative tech ecosystem.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Assist in network administration tasks including switch/router configuration
- Monitor and maintain system performance across Windows/Linux environments
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on cybersecurity initiatives
- Manage helpdesk ticket systems and prioritize incident resolution
- Deploy and configure end-user devices (laptops, mobile devices, printers)
- Participate in cross-departmental IT projects
Qualifications
- High school diploma or equivalent; college coursework in IT preferred
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows OS and Microsoft Office Suite
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to lift 20 lbs and work in varied office environments
- Valid California driver's license (for occasional site visits)