Job Description
Join our dynamic IT team as an IT Support Trainee and launch your career in technology! TechCore Solutions Inc. is seeking motivated individuals passionate about providing exceptional technical support in a fast-paced environment. This comprehensive 6-month program combines hands-on training with real-world experience, preparing you for a full-time IT Support Specialist role. You'll work alongside seasoned professionals to resolve technical issues, implement infrastructure solutions, and deliver outstanding customer service to our diverse client base in the Bay Area.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1/2 technical support via phone, email, and remote assistance
- Install, configure, and maintain network infrastructure (routers, switches, firewalls)
- Document technical procedures and maintain accurate asset inventories
- Collaborate with cross-functional teams on security protocols and system updates
- Train end-users on new technologies and best practices
- Participate in on-call rotation for critical incident response
Qualifications
- Associate's degree in IT or related field OR equivalent technical certifications (CompTIA A+, Network+)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Active Directory, Office 365, and cloud services
- Strong problem-solving abilities and customer service mindset
- Ability to prioritize tasks and manage multiple tickets simultaneously
- Valid California driver's license (for occasional on-site visits)
- Experience with ticketing systems (ServiceNow, Zendesk) preferred
- CompTIA Security+ certification a plus