Job Description
Are you looking to launch your career in Information Technology? Buffalo Tech Innovations is looking for a dedicated IT Support Trainee to join our growing team in Buffalo, NY. We are proud to offer a comprehensive training program and provide all necessary equipment to ensure you have the best tools to succeed.
In this role, you will work closely with senior technicians to resolve technical issues, manage network infrastructure, and provide top-tier customer service to our clients. No prior experience is required—just a passion for technology and a drive to learn.
Why Join Us?
- Full Equipment Provided: We provide high-performance laptops, monitors, and peripherals.
- Mentorship: Learn directly from certified experts in a real-world environment.
- Career Growth: Clear path to senior support roles and certification reimbursement.
Responsibilities
- Assist in the deployment, configuration, and maintenance of computer hardware and peripherals.
- Provide Tier 1 support for end-users via phone, email, and ticketing systems.
- Participate in on-site technical support and hardware troubleshooting.
- Manage software installations, updates, and security patches.
- Collaborate with the IT team to implement network infrastructure improvements.
- Document technical issues and resolutions in the knowledge base.
Qualifications
- Currently pursuing or recently completed a degree in Computer Science, IT, or related field.
- Basic understanding of computer hardware components and operating systems (Windows).
- Strong problem-solving skills and attention to detail.
- Excellent communication skills, both written and verbal.
- Ability to lift and carry equipment (up to 50 lbs) as needed.
- Willingness to obtain industry certifications (e.g., CompTIA A+) during employment.