Job Description
Are you looking to launch a rewarding career in Information Technology? Apex Systems is seeking motivated individuals for our IT Support Trainee program in Phoenix, AZ.
We are looking for passionate learners who want to grow their skills in a dynamic environment. As a Trainee, you will receive comprehensive training and mentorship from industry experts. This is a fantastic opportunity to break into the IT field without prior professional experience.
Why Join Us?
- Hands-on training in a supportive environment.
- Pathway to professional IT certifications.
- Competitive hourly pay and benefits package.
Responsibilities
- Provide Tier 1 Help Desk Support: Assist end-users with hardware and software troubleshooting to resolve technical issues efficiently.
- Manage Service Tickets: Log, track, and prioritize incoming IT support tickets using our ticketing system (e.g., Jira, ServiceNow).
- Hardware and Software Setup: Assist in the deployment, configuration, and maintenance of company devices, including laptops, printers, and peripherals.
- Network Troubleshooting: Learn to diagnose and resolve basic connectivity issues within the local network.
- Customer Communication: Serve as the primary point of contact for employees, providing clear and friendly technical guidance.
- Documentation: Maintain accurate records of support activities, known issues, and resolutions.
Qualifications
- Education: High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- No Experience Required: We welcome candidates with zero professional experience who are eager to learn.
- Basic Computer Literacy: Comfortable navigating Windows and Mac operating systems.
- Communication Skills: Strong verbal and written communication skills with a customer-centric attitude.
- Problem Solving: Demonstrated ability to think logically and troubleshoot common technical problems.
- Flexibility: Willingness to work occasional overtime and adapt to a fast-paced support environment.