Job Description
Join our dynamic IT team as a Help Desk Support Specialist in sunny Glendale, AZ! We're seeking a customer-focused tech expert to deliver exceptional support to our growing user base. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment where your problem-solving skills shine. Apply today and become a vital part of our digital transformation journey!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and ticketing systems
- Diagnose and resolve hardware/software issues including OS, networking, and cloud applications
- Document all interactions using ITSM best practices and knowledge base updates
- Collaborate with cross-functional teams on complex technical escalations
- Deploy and manage endpoint devices (desktops, laptops, mobile)
- Conduct user training on new systems and security protocols
- Monitor system health and proactively address potential disruptions
Qualifications
- 2+ years of professional IT help desk support experience
- CompTIA A+, Network+, or equivalent certification required
- Proficiency in Windows 10/11, macOS, and Microsoft 365
- Strong knowledge of Active Directory, VPN, and remote access tools
- Excellent verbal/written communication and customer service skills
- Experience with ITSM tools (ServiceNow, Jira Service Desk)
- Ability to prioritize tasks in fast-paced environments
- Valid US driver's license and reliable transportation