Job Description
Join our award-winning IT team as an IT Support Trainee and launch your career in technology! No prior experience needed—we provide comprehensive training to transform your passion for problem-solving into professional expertise. You'll work alongside industry experts in a dynamic environment supporting Fortune 500 clients across Richmond. This full-time role includes mentorship, certification prep, and clear pathways to advancement. If you're tech-savvy, customer-focused, and eager to grow, apply today to become part of Virginia's fastest-growing tech employer!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues via phone, email, and in-person
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Document all support tickets and maintain accurate knowledge base entries
- Collaborate with senior engineers to resolve complex technical challenges
- Participate in on-call rotation for after-hours support (rotational schedule)
- Assist with cybersecurity awareness training for end-users
- Support cloud infrastructure and SaaS application administration
Qualifications
- High school diploma or equivalent (college degree preferred but not required)
- Basic computer literacy and familiarity with Windows/macOS environments
- Strong problem-solving skills and attention to detail
- Excellent communication abilities and customer service mindset
- Ability to lift 30 lbs and work in a server room environment
- Valid driver's license for occasional client site visits
- CompTIA A+ or Network+ certification (we'll cover training costs)
- Willingness to complete 3-month paid training program