Job Description
Are you looking to break into the exciting world of Information Technology? FutureTech Solutions is looking for motivated IT Support Trainees to join our growing team in Madison, WI. We offer a comprehensive paid training program designed to launch your career, even if you have no prior professional experience.
We believe that passion and potential matter more than a resume filled with past job titles. If you are tech-savvy, eager to learn, and ready to solve problems, we want to meet you. Join a company that invests in its people and provides a clear path to a stable, high-growth career.
Responsibilities
- Provide Technical Assistance: Help end-users troubleshoot hardware, software, and network connectivity issues in a timely manner.
- System Maintenance: Perform routine maintenance on computers, printers, and peripheral devices to ensure optimal performance and security.
- Customer Support: Deliver exceptional customer service by answering inquiries via phone, email, and in-person, acting as the face of our IT department.
- Hardware & Software Setup: Assist in the installation, configuration, and deployment of new devices, operating systems, and applications.
- Ticket Management: Log and track support requests using our ticketing system to ensure accurate documentation and timely resolution.
- Network Troubleshooting: Diagnose and resolve basic network connectivity issues and assist in maintaining a stable office infrastructure.
Qualifications
- No Experience Required: We welcome recent graduates and career changers looking for their first role in IT.
- Basic Computer Literacy: Comfortable navigating operating systems (Windows/macOS) and web browsers.
- Strong Problem-Solving Skills: Ability to diagnose technical issues logically and find effective solutions.
- Communication Skills: Excellent verbal and written communication skills with a friendly, professional demeanor.
- Education: High School Diploma or equivalent (Associate’s degree in IT or related field is a plus but not required).
- Willingness to Learn: A genuine interest in technology and a proactive attitude toward training and development.
- Teamwork: Ability to work collaboratively in a fast-paced team environment.