Job Description
Launch your IT career with Orlando's leading tech firm! We're seeking motivated individuals with no prior experience for our comprehensive IT Support Trainee program. Enjoy hands-on training, mentorship from industry experts, and a clear path to becoming a certified IT professional. Join our collaborative team and gain invaluable experience in networking, cybersecurity, and system administration while making a real impact in Orlando's thriving tech scene.
Responsibilities
- Assist users with hardware/software issues via phone, email, and in-person support
- Install, configure, and maintain computer systems and networks
- Participate in cybersecurity awareness training and best practices
- Document technical procedures and create knowledge base articles
- Collaborate with senior technicians on complex troubleshooting cases
- Support office equipment maintenance and inventory management
- Complete vendor certification training programs
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and internet proficiency
- Strong problem-solving and analytical thinking abilities
- Excellent written and verbal communication skills
- Ability to work flexible hours including occasional weekends
- Valid driver's license and reliable transportation
- Passion for technology and continuous learning
- Customer service mindset with patience and empathy