Job Description
Are you ready to launch your career in Information Technology? Madison Tech Solutions is seeking a dedicated and eager IT Support Trainee to join our fast-paced team. If you are looking for a role that offers immediate impact, hands-on technical training, and a clear path to professional growth, this is the opportunity for you.
As an IT Support Trainee, you will work closely with our senior technicians to resolve technical issues, manage user accounts, and ensure our infrastructure runs smoothly. We believe in promoting from within and are looking for talent that is hungry to learn and ready to start tomorrow.
Responsibilities
- Provide first-level technical support to employees via phone, email, and in-person troubleshooting.
- Assist in the installation, configuration, and maintenance of hardware and software systems.
- Manage user accounts, permissions, and security access within Active Directory.
- Document technical issues and resolutions in our ticketing system for future reference.
- Perform routine hardware upgrades, patch management, and inventory control.
- Collaborate with the IT team to identify areas for process improvement.
Qualifications
- High school diploma or equivalent; Associate’s degree in Information Technology, Computer Science, or a related field is a plus.
- Basic understanding of computer hardware, operating systems (Windows), and network concepts.
- Strong problem-solving skills and the ability to troubleshoot technical issues efficiently.
- Excellent communication skills with a customer service-oriented mindset.
- Willingness to learn new technologies and adapt to a changing IT environment.
- Availability to start immediately.