Job Description
Join our dynamic IT support team as a Help Desk Support Specialist in Fort Wayne, IN! We provide all necessary equipment including laptops, headsets, and software—no personal devices required. Enjoy a modern office environment with flexible scheduling and comprehensive benefits. You'll be the go-to expert for resolving technical issues, ensuring seamless operations for our clients. If you're passionate about problem-solving and customer service, apply today and start your rewarding career in tech support!
Responsibilities
- Provide remote and in-person technical support for hardware, software, and network issues
- Diagnose and resolve user problems efficiently with clear communication
- Document all incidents and solutions using our ticketing system
- Install and configure company-provided equipment (laptops, peripherals, software)
- Collaborate with senior technicians on complex technical escalations
- Conduct user training on new systems and best practices
- Maintain inventory of IT assets and equipment
Qualifications
- High school diploma or equivalent; associate's degree in IT preferred
- 1-3 years of help desk or technical support experience
- Proficiency with Windows OS, Microsoft Office Suite, and remote support tools
- Strong troubleshooting skills for hardware/software/network issues
- Excellent written and verbal communication abilities
- CompTIA A+ certification or equivalent experience
- Ability to work flexible hours including occasional evenings
- Valid driver's license for occasional on-site support